Privacy policy

Last Updated: December 12th, 2025

This Privacy Policy explains how Automall360 LLC, operating as Green Alliance Costa Rica, collects, uses, stores, and protects your information when you visit our website, submit a reservation request, or communicate with us through SMS, email, WhatsApp, or other channels.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Company Information

Business Name: Automall360 LLC
Brand: Green Alliance Costa Rica
Email:
Phone: (855) 915-1450
Website: https://go.green-alliancecr.com/

We take your privacy seriously and are committed to protecting your personal information.

2. Information We Collect

We collect the following types of information when you interact with us:

2.1 Information You Provide Directly

- Name (First & Last)

- Email address

- Phone number

- WhatsApp number

- Pick-up and drop-off details

- Reservation dates and times

- Questions or messages you submit

- Payment or deposit-related details at the rental counter (never stored by us)

2.2 Information Collected Automatically

When you visit our website, we may collect:

- IP address

- Device information

- Browser type

- Cookies and tracking data

- Pages visited

- Time spent on pages

This is used for improving the website and enhancing user experience.

2.3 Information from Third Parties

We may receive information from:

- Advertising platforms (Google, Meta)

- Reservation form submissions

- API integrations

- Communication tools (e.g., WhatsApp, SMS services)

3. How We Use Your Information

We use your information to:

- Process reservation requests

- Confirm bookings

- Provide customer support

- Respond to inquiries

- Send SMS confirmations and reminders

- Send updates related to your reservation

- Deliver promotional messages (only if explicitly opted-in)

- Improve our website and services

- Prevent fraud and ensure security

We do not sell or rent your information to third parties.

4. SMS & WhatsApp Communication

By submitting your phone number, you consent to receive:

- Reservation confirmations

- Reminders

- Updates

- Customer care responses

- Travel-related notifications

- Promotional messages (only when explicitly opted-in)

Message frequency varies.
Msg & data rates may apply.

You may opt-out anytime by replying:

STOP to unsubscribe

HELP for assistance

We do not send unsolicited messages.
All messaging complies with TCPA, CTIA, A2P 10DLC, and carrier rules.

5. Legal Basis for Processing (GDPR-Friendly)

We process your information under:

Legitimate Interest:

Responding to your messages, providing service, preventing fraud.

Contractual Necessity:

Managing your reservation.

Consent:

Sending marketing SMS/WhatsApp messages (explicit opt-in required).

You may withdraw consent at any time.

6. Sharing Your Information

We share information only when necessary, and only as described:

6.1 With Rental Providers

To confirm a reservation or coordinate pick-up/drop-off.

6.2 With Service Providers

Such as:

- SMS delivery platforms

- Email marketing tools

- Website hosting

- Analytics platforms

These partners are required to protect your data.

6.3 Legal Compliance

We may share information if required by law, regulation, or legal request.

We do not sell your data — ever.

7. Data Storage & Security

We store information securely using:

- Encrypted servers

- Access control

- Secure communication protocols

- Industry-standard security measures

While no system is 100% secure, we take all reasonable measures to protect your personal information.

8. Data Retention

We retain your information only as long as necessary for:

- Processing your reservation

- Providing customer support

- Legal, tax, and compliance requirements

You may request deletion of your data at any time (see Section 9).

9. Your Rights

Depending on your location, you may have the right to:

- Access your personal data

- Correct inaccurate data

- Request deletion

- Withdraw consent

- Opt-out of marketing

- Request copies of data we store

- File a complaint with relevant authorities

To exercise any rights, contact us at:
[email protected]

10. Cookies & Tracking Technologies

We may use:

- Cookies

- Pixels

- Analytics tools

- Retargeting tools

You may manage your cookie preferences in your browser settings.

11. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices of those websites.

12. Children's Privacy

Our services are not directed to individuals under 18 years old.
We do not knowingly collect information from minors.

13. Changes to This Privacy Policy

We may update this Policy at any time.
Changes take effect immediately upon posting.

The updated date appears at the top of this page.

14. Contact Us

For questions about this Privacy Policy or your personal information:

Email:
Phone: (855) 915-1450
Website: https://go.green-alliancecr.com/
Company: Automall360 LLC
Brand: Green Alliance Costa Rica