SMS Compliance

Last Updated: December 12th, 2025

This SMS Compliance Policy explains how Automall360 LLC, operating as Green Alliance Costa Rica, handles text messaging, user consent, opt-in/opt-out procedures, data protection, and message delivery in full compliance with TCPA, CTIA, A2P 10DLC, and U.S. mobile carrier regulations.

By providing your phone number to us—via our website, reservation forms, or communication channels—you consent to the practices described here.

1. About Our Messaging Program

Green Alliance Costa Rica uses SMS only to communicate with customers who have willingly provided their mobile number and explicitly opted in to receive text messages.

We use SMS for:

- Reservation confirmations

- Upcoming booking reminders

- Travel or vehicle updates

- Customer care responses

- Support messages

- Requested follow-up information

- Promotional offers (ONLY with explicit marketing opt-in)

We never send unsolicited messages.

2. How Users Opt-In

You may opt in to receive SMS messages by:

- Completing a form on https://go.green-alliancecr.com/

- Submitting a reservation request

- Requesting information via a website chat

- Checking a required consent box on any of our forms

- Sending a message to our number via WhatsApp/SMS and requesting updates

Opt-in is always voluntary, recorded, and not pre-checked.

3. Types of Messages You May Receive

You may receive:

3.1 Transactional & Operational Messages

- Booking confirmations

- Rental reminders

- Pickup instructions

- Delivery updates

- Account or reservation changes

- Customer service responses

3.2 Marketing Messages (Only with explicit consent)

- Special rates

- Limited offers

- Travel tips

- Seasonal promotions

Marketing SMS requires a separate consent checkbox.
You will never receive marketing messages without selecting it.

4. Message Frequency

Message frequency varies depending on user activity, typically:

- 1–5 messages per reservation

- Occasional marketing messages (only if opted-in)

5. How to Opt Out (STOP Command)

You may opt out at any time by replying:

STOP

After you send STOP, you will receive:

“You have been unsubscribed and will no longer receive messages from Green Alliance Costa Rica.”

No further messages will be sent unless you opt in again.

6. Support Commands (HELP Command)

At any time, you may reply:

HELP

We will respond with:

“For assistance, contact Green Alliance Costa Rica at [email protected] or (855) 915-1450.”

7. Message & Data Rates

Standard message and data rates may apply from your mobile carrier.
We are not responsible for carrier fees.

8. Data Protection & Privacy

We take privacy seriously.

All information collected through SMS is handled according to our:

👉 Privacy Policy: https://go.green-alliancecr.com//privacy-policy
👉 Terms & Conditions: https://go.green-alliancecr.com//terms-and-conditions

We do NOT:

- Sell your data

- Share data with unrelated third parties

- Use numbers obtained from third parties

- Spam or auto-dial without consent

We DO:

- Store opt-ins securely

- Follow all A2P and TCPA guidelines

- Provide clear opt-out instructions

- Honor STOP requests immediately

9. Responsible Messaging Practices

Green Alliance Costa Rica commits to:

- No SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco)

- No harassment, fraud, or abusive content

- No misleading or deceptive messages

- No repetitive or excessive messaging

- Immediate STOP compliance

- Supporting consumer rights

10. Age Restrictions

Our messaging program is intended for users 18 years or older.
We do not knowingly collect or store information from minors.

11. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.
Delivery depends on carrier networks and user device conditions.

12. Contact for Compliance Concerns

If you have questions about this SMS policy, contact us:

Green Alliance Costa Rica
Brand of: Automall360 LLC
Email: [email protected]
Phone: (855) 915-1450
Website: https://go.green-alliancecr.com/

We respond to most inquiries within 24 hours.